If you have a concern or grievance about a consular matter, please write to:
Head of Chancery
hoc[dot]santiago[at]mea[dot]gov[dot]in
Ambassador
amb[dot]santiago[at]mea[dot]gov[dot]in
Your feedback is valued and will be addressed with the utmost consideration. We also welcome your suggestions to improve the efficiency of our consular services at the same addresses.
You can also register a grievance on the MADAD portal.
Printable version: Grievance Mechanism and Suggestions for Improvement PDF